Documentation provides a written account of procedures, practices, successes, failures, and countless other big and small details. The benefits of documentation include preserving institutional memory, providing new employees with detailed explanations of work tasks, and avoiding personnel from reinventing the wheel. Even with all these wonderful benefits, documentation is often neglected in favour of more 'important' … Continue reading Battle of Documentation
Engaging Corporate Heritage: Struggling to Cultivate Institutional Memory
My most recent post, Corporate Heritage: Struggling to Cultivate Institutional Memory, can be seen over on the Active History group blog. My post looks at the reasons why institutional memory is non existent in so many institutions, why organizations should care about institutional memory, and how to foster a culture which cultivates institutional memory.